We want you to be satisfied with your purchase.
Returns
Returns are accepted within 30 days of receiving your order.
Items must be unused, in their original condition, and in the original packaging.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping charges are generally non-refundable unless the return is due to our error.
For assistance, contact support@petlurex.shop.